newpkluck
Privacy Policy

01 Introduction

This Privacy Policy explains how newpkluck ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use the newpkluck platform. It applies to all players accessing newpkluck from Bangladesh and covers all interactions with the platform — including registration, deposits, gameplay, withdrawals, and customer support.

We take your privacy seriously. The newpkluck platform is built on the principle that players should know exactly what data is being collected about them and why. This policy is written in plain language so that every player — regardless of technical background — can understand how their information is handled.

By registering an account on newpkluck, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy should be read alongside the newpkluck Terms and Conditions.

02 Data We Collect

newpkluck collects personal data in two ways: information you provide directly, and information collected automatically through your use of the platform.

Information you provide directly:

• Full legal name
• Date of birth
• Email address
• Mobile phone number
• Payment method details (bKash number, Nagad number, bank account details)
• Identity verification documents (national ID, passport) when requested
• Communications you send to our support team

Information collected automatically:

• IP address and approximate location
• Device type, operating system, and browser version
• Pages visited, time spent, and navigation patterns within the platform
• Session timestamps and login history
• Game activity and betting history
• Deposit and withdrawal transaction records

03 How We Use Your Data

The personal data newpkluck collects is used for specific, legitimate purposes. We do not use your data for anything beyond what is described in this policy without first obtaining your consent.

If you have opted in to receive promotional communications from newpkluck, we may send you emails or SMS messages about new games, bonuses, and platform updates. You can opt out of these communications at any time by contacting support or using the unsubscribe link in any email we send.

04 Legal Basis for Processing

newpkluck processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, payment details, and account activity is necessary to fulfil our contract with you as a player on the newpkluck platform.
• Legal obligation: We are required by law to verify player identities, maintain transaction records, and report certain activities to relevant authorities. This processing is mandatory and cannot be opted out of.
• Legitimate interests: We process certain data — such as device information and navigation patterns — to protect the platform from fraud, improve security, and enhance the player experience.
• Consent: Where we send you promotional communications or use non-essential cookies, we do so only with your explicit consent. You may withdraw this consent at any time.

05 Data Sharing

newpkluck does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances:

• Payment processors: We share the minimum necessary payment data with our payment partners (bKash, Nagad, Rocket, and banking partners) to process your deposits and withdrawals. These partners are bound by their own privacy obligations.
• Identity verification providers: When we carry out KYC checks, your identity documents may be processed by a third-party verification service. These providers are contractually required to handle your data securely and use it only for verification purposes.
• Game providers: Some game data (such as bet amounts and game results) may be shared with the game provider for the purpose of settling bets and resolving disputes. Personal identifying information is not shared with game providers.
• Legal and regulatory authorities: We may be required to disclose your data to law enforcement, regulatory bodies, or courts where we are legally obligated to do so. We will notify you of such disclosures where permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of the newpkluck platform, your data may be transferred to the new operator. You will be notified of any such transfer in advance.

06 Payment Data

newpkluck takes the security of your financial data extremely seriously. When you make a deposit or request a withdrawal, your payment details are transmitted using TLS encryption and are processed directly by our payment partners.

newpkluck stores only the minimum payment information necessary to process transactions and comply with anti-money laundering (AML) regulations. We do not store full bKash PINs, bank account passwords, or any other authentication credentials. Full payment card numbers (where applicable) are never stored on newpkluck servers.

• Payment records are retained for a minimum of five years to comply with financial regulations.
• All payment data is stored on encrypted servers with restricted access.
• Transaction records are available to you at any time from your newpkluck account dashboard.

07 Cookies & Tracking

newpkluck uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. Here is a breakdown of the types of cookies we use:

You can manage your cookie preferences through your browser settings. Note that disabling functional or analytics cookies will not affect your ability to play on newpkluck, but may affect some personalisation features.

08 Data Retention

newpkluck retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods are as follows:

• Account data (name, email, phone): Retained for the duration of your account and for 5 years after closure.
• Transaction records: Retained for a minimum of 5 years to comply with financial regulations.
• Identity verification documents: Retained for 5 years after account closure or as required by applicable law.
• Support communications: Retained for 2 years after the conversation is closed.
• Analytics and session data: Retained for up to 13 months on a rolling basis.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account deletion before the end of a retention period, we will delete all data that we are not legally required to retain and anonymise the rest.

09 Security Measures

newpkluck implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• TLS encryption for all data in transit between your device and our servers.
• Encrypted storage for all sensitive data at rest on our servers.
• Role-based access controls that limit internal access to player data on a need-to-know basis.
• Regular security audits and penetration testing of the newpkluck platform.
• Two-factor authentication options for player accounts.
• Automated fraud detection systems that monitor for unusual account activity in real time.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

10 Your Rights

As a newpkluck player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected].

11 Minors

newpkluck is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player account belongs to a minor, the account will be closed immediately and all associated data will be deleted, except where retention is required by law.

If you believe a minor has registered on newpkluck, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will act on all reports without delay.

12 Policy Updates

newpkluck may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that affect how we use your data, we will notify registered players by email before the changes take effect. Your continued use of the newpkluck platform after a policy update constitutes acceptance of the revised policy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the newpkluck team. We aim to respond to all privacy-related requests within 5 business days.

• Email: [email protected]
• Live Chat: Available 24/7 from your newpkluck account dashboard
• FAQ: Visit our FAQ page for answers to common questions

When contacting us about a data request, please include your registered email address and account ID so we can locate your records quickly and process your request without unnecessary delay.